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Salario Semanal

4600

Call Center Customer Service Jobs in Tijuana

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We’re looking for call center agents with minimum experience for Customer Service Campaigns in Zona Rio, Tijuana.

Customer Service Call Center Job Activities

During the paid training you will only have to learn the product and understand the processes to follow.

Once you’re on the floor you will mostly attend customer’s request in a timely manner.

Like in most Call Center Jobs and Customer Service Jobs, you need to excel in customer satisfaction.

Answer phone calls, chat or email requests from customers
User the knowledge base and other tools to assist the customer’s inquiry
Write Notes about the interaction with the customer
Submit all requested information
Guide the customer to a resolution.

Benefits of the Customer Service Job in Tijuana

We offer various customer service campaigns so you can choose the one where you fit best.

Each campaign has its own path to growth where you can become a team lead, supervisor or even jump to other areas of the call ceenter such as training with a bigger salary.

You can apply to better positions after 6 months of providing your service to the call center’s operation.

We offer stable call center jobs for the long haul for agents that want to specialize and grow with the company.

Other benefits we offer are:

Full Salary reported to IMSS and Infonavit for more Points.
Free Lunch on your first two weeks, then low food prices discounted from your paycheck to eat without paying cash for it.
Transportation Bonus
Additional Campaign Productivity Bonuses $$
Other rewards and bonuses for high-performing agents
Faster growth for high-performing agents
Salary paid weekly with Extra Days Off throughout the year
Private Health Insurance And Preventative Care
Great, corporate work environment.

Call Center Job Requirements for Customer Service campaigns in Tijuana

Since you will receive a full month of paid training you will get all the knowledge and necessary tools to execute your on-the-floor activities.

However we’re looking for fully bilingual (spanish and english) agents with some experience in call centers to shorten your learning curve and reach your full potential sooner.

The main requirements we’re looking for are:

Speak both English and Spanish fluently
Be able to commute to Zona Rio on a daily basis
Customer Service or similar call center experience
Computer Skills (typing test over 25 Words per Minute)
INE, CURP and Birth Certificate
RFC, Comprobante de Domicilio

Call Center Job Schedules for Customer Service Campaigns in Tijuana

We offer various schedules to choose from. These isnt rotative, you will get only one schedule.

Our shifts are 8 hrs long and can be such as

4:00 am to 12:00 pm
12:00 to 8:00 pm
7:00 am to 5:00 pm

You will always have Sundays Off and most campaign offer an additional second day off during the week. Plus your extra paid days off throughout the year.