Empleo Cal Center Bilingue en Tijuana. This job is for Fluent English Speakers with Customer Service and Call Center Experience.
Up to $5,750 Weekly Pay + $500 USD Hiring Bonus + $1,300 Performance Bonus + Life Insurance, Dental Care Insurance + Transportation Bonus + $220 Food Vouchers + Law Benefits as a customer service representative.
The best center in Tijuana is looking for talented bilingual agents to work at our amazing location
- AWESOME Worksite perks (Futbolito and pingpong tables, GYM, and more).
- You don’t work your Birthday (Paid Leave)
Similar to other call centers, we work for different clients and campaigns which allow us to allocate you in the best campaign for your type of experience.
We have a range of campaigns OnPremise, Inbound calling and chat and email support.
We provide Paid training for the campaign that better fits your type.
The key difference of our operation is the type of client and campaign. Rather than looking at each agent as a number, we look forward to having a collaborative team by acquiring only high value campaigns.
Work with the best and fastest growing call center clients and scale up with us.
Call Center Customer Service Representative Job Activities
Regular Customer Service tasks are expected. Generally, customer support is mostly working directly with customer inquiries and resolving them with the provided resources.
Another crucial part of the customer service work is to register and close each ticket with the most accurate information, as this will provide the insights needed to improve Customer Experiencie
Here are some of the tasks you’ll be taking part on:
- Research and resolve issues reported by the client’s end-users via phone, email, and chat support.
- Manage and maintain a test lab of devices running services to be used for reproducing customer issues.
- Ensure that all log-in and passwords (both internal & external) are kept confidential.
- Document all information on customer interaction according to standard operating procedures.
Benefits of working as a customer service representative in Tijuana
Our biggest benefit is that we have JOB OFFERS TO WORK FROM HOME AND ON PREMISE so you don’t miss out working for hands down the best call center in Tijuana.
Specially working from home, you won’t have to have any equipment, as we provide all the hardware you need to be successful with us.
- This are some of the benefits you get by working with us:
- Hardware: omputer, headset, keyboard, mouse, etc.
- Full Medical, Dental, Vision, and Life Insurance for you and your dependents above and beyond what is provided by the state
- Paid Birthday Leave
- Paid vacation time after 1 year of employment
- Food vouchers of 220 MXN weekly
Requirements for working as a customer service representative in Tijuana
The most crucial requirement other than speaking english is to be able to easily communicate by writing and talking.
Depending on the campaign, you may have more or less activities and systems may change however being flexible and demostrating strong abilities to work independently as well as collaboratively will come a long way.
Applying what you learn in our paid training accordingly will allow you to maximize your result, earn more money and get promoted to a higher position.
This are the rest of the requiremets expected:
- At least 18 years of age
- High school diploma
- 25+ Words Per Minute on Typing Test
- Adaptable and ability to stick to processes and new changes
- Complete background screening
- INE + RFC + CURP + Acta + Comprobante de Domicilio
Lastly, these are some preferred requirements:
- Experience with customer service via phone, email, and live chat support
- Experience in customer service, sales, billing, collections, and technical support
Customer Service Jobs Schedule
Campaigns may have a different schedule
Work Monday to Friday and Weekends Off or Work Monday through Satusday with Sunday Off.
How to Apply to one of this Positions
If you feel like you’re a match for this job go ahead and fill the form on this page and you’ll get contacted by a recruiter to follow up with your hiring process.
After first call you’ll be directed to apply at our center for second interview and tests.
Apply today to be contacted by a recruiter and get your questions answered.
