We’re looking for experienced agents for BackOffice Customer Service Campaigns in Zona Rio, Tijuana. to help onboard new accounts as well as assist customers with their renewals. Low Call Volume Campaign.
$3,700 MXN Take-home Net Weekly + Bonuses + Transportation Bonus + Free Lunch for two Weeks + Law Benefits + 12 days of vacations and extra days off + Two Days Off (Sundays Off Always) + Additional Benefits and Bonuses
Backoffice Customer Service Call Center Job Activities
During the paid training you will only have to learn the product and understand the processes to follow.
The main goal of the position is to help new customers get started with the services as well as manage any tasks that are necessary to get the system ready for the new customer.
You will mostly manage paperwork and other parts of the process, while you will get inbound and make outbound calls, the majority of the job is for backoffice and administrative tasks.
- Guide new customers though the setup process
- Assist customers on their renewal process to help set up their service after their payment.
- User the knowledge base and other tools to assist the customer’s inquiry
- Write Notes about the interaction with the customer
- Submit all requested information
- Complete and provide all necessary documentation in a timely manner
Benefits of the Backoffice Customer Service Job in Tijuana
As a backoffice agent you will be responsible for managing the onboarding process of new customers and activation of renewal customers.
The main benefit of this campaign is that you will not be put in a back-to-back call queue, instead you will have more tasks to manage without a customer calling.
Additionally, this position is considered a second level campaign, which gets you closer to a better paid position higher in the company. You can apply to better positions after 6 months of providing your service to the call center’s operation.
We offer stable call center jobs for the long haul for agents that want to specialize and grow with the company.
Other benefits we offer are:
- Full Salary reported to IMSS and Infonavit for more Points.
- Free Lunch on your first two weeks, then low food prices discounted from your paycheck to eat without paying cash for it.
- Transportation Bonus
- Additional Campaign Productivity Bonuses $$
- Other rewards and bonuses for high-performing agents
- Faster growth for high-performing agents
- Salary paid weekly with Extra Days Off throughout the year
- Private Health Insurance And Preventative Care
- Great, corporate work environment.
Call Center Job Requirements for Customer Service campaigns in Tijuana
Since you will receive a full month of paid training you will get all the knowledge and necessary tools to execute your on-the-floor activities.
However we’re looking for fully bilingual (spanish and english) agents with some experience in call centers to shorten your learning curve and reach your full potential sooner.
The main requirements we’re looking for are:
- Solid computer and reading skills
- Attention to detail in documents
- Minimum 6 month backoffice experience for customer service campaigns.
- Speak both English and Spanish fluently
- Be able to commute to Zona Rio on a daily basis
- Computer Skills (typing test over 25 Words per Minute)
- INE, CURP and Birth Certificate
- RFC, Comprobante de Domicilio
Call Center Job Schedules for Customer Service Campaigns in Tijuana
We offer various schedules to choose from. These isnt rotative, you will get only one schedule.
Our shifts are 8 hrs long and can be such as
- 4:00 am to 12:00 pm
- 12:00 to 8:00 pm
- 7:00 am to 5:00 pm
You will always have Sundays Off and most campaign offer an additional second day off during the week. Plus your extra paid days off throughout the year.
Apply Now to the Customer Service Jobs in Zona Rio
All you have to do is fill up the form in this page and you will get contacted by our team right away to schedule your interview.
We start a new class every monday.
